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Terms & Conditions

Terms of Payment

All accounts are payable 30 days from statement date.
Note: Orders will not be supplied if an account exceeds 60 days.

Retention of Title

It is a condition of sale that title of goods invoiced by R. King Enterprises Pty Ltd trading as Mocare
Australia shall not pass to the purchaser until payment has been made in full. If goods are not paid for
within our normal trading terms then Mocare Australia can reclaim the goods to the value outstanding.

Credits & Returns

Goods supplied in accordance with customers orders but are subsequently returned will only be
credited providedthey are in a saleable condition and that:

  • Goods to be returned for credit - returns will not be accepted without prior notice. Approval from your Area Manager will be advised prior to return of goods.
  • The original invoice number for all returned goods must be quoted. If not, 10% surcharge will be incurred on all items returned
  • The customer meets all costs for their return
  • Goods claimed as faulty within 90 days of purchasing date will be credited/repaired or replaced free of charge. Mocare reserves the right to nominate this decision.
  • Claims for shortages and incorrect deliveries must be notified within 48 hours of receipt of goods, otherwise claim will be rejected.
  • Goods that are non stock lines or buyins will incur a penalty fee of 10% if returned.
  • Goods incorrectly ordered by the customer and consequently returned will incur a 15% restocking fee.
  • The Tool King "Lifetime Warranty" relates to the guarantee of tools against faulty workmanship and materials, not misuse, abuse or normal wear.

Shortages & Discrepancies

Any shortages, discrepancies or damaged goods must be notified within 48 hours of receipt of goods,
otherwise claims will be rejected. When delivery is made, customers will be responsible for any
discrepancies to the number of cartons they sign for.

Delivery & Despatch

  • The delivery of goods F.O.B or COLLECT are the responsibility of the customer once collected by the requested transport company.
  • The delivery of goods using Mocare delivery services is the responsibility of Mocare.
  • Standard pack quantities may apply on some items.
  • Delivery fees may apply to some customers.